Terms & Conditions

Welcome to our Skin Logic Aesthetics & Laser Clinic website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Skin Logic Aesthetics & Laser Clinic’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please desist from using our website immediately.

The terms ‘Skin Logic’, ‘Skin Logic Aesthetics’, ‘Skin Logic Aesthetics & Laser Clinic’ or ‘us’ or ‘we’ refers to the owner of the website who is registered as a company to trade in the UK & Wales under EA Laser Ltd, company number 12900856, whose registered address is Lotus House, 35 Ovex Close, Lotus House, London, E14 3PP; and trading address is 57 Wimpole Street, London, W1G 8YG. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

All treatments are subject to the following terms & conditions:

All treatments are subject to assessment by the practitioner and will depend on your suitability for the treatment.

Our practitioners reserve the right to refuse treatment to any patient for any reason.

All patients must be 21 years or older. In some cases you may be able to have treatment if you are over the age of 18 if there is clear aesthetic indication that treatment will improve psychological well being.

All offers, gifts and discounts are subject to clinic availability as well as assessment by the practitioner.

Our practitioners will photograph you pre and post treatment for your clinical record. These images are kept private and are for record keeping purposes only, in line with legislation.

The practitioners may wish to share the before and after images through our media channels. If this happens, you will always be asked for consent prior. A Media Release consent form will be given to you in clinic, which will detail the full agreement. You can decline this if you wish to.

All treatments must be paid in full prior to starting or immediately after your treatment. Please note that in the event of late payment, we reserve the right to add an administrative charge to the value of the debt or recover third party debt recovery fees from the Customer, we can add such amounts onto the value of the money owed.

We have a no refund policy on all treatments and products purchased in clinic, subject to your statutory rights and the Refunds section below.

Deposits:

A booking deposit can be taken for appointments. The amount of the deposit is relevant to the treatment and can range from £30 to £120. This amount can be deducted from the cost of a treatment or product.

In the case of packages or courses of sessions, a session from that package / course of sessions will be placed as a booking deposit.

When you attend your appointment in clinic, and wish to make a future booking, a booking deposit will be required to secure your next appointment. Any recall appointment or future appointment will not be confirmed without a deposit at the time of booking.

Cancellations

We require 48 hours’ notice to change or cancel an appointment to avoid your deposit or session being forfeited. If you wish to recoup your session or deposit you can do so by paying £30 admin fee for every 30 minutes of treatment/appointment time. For example, if the duration of your appointment is 60 minutes, you have cancelled the appointment 20 hours’ before it’s scheduled starting time, and you would like to recoup your session, the admin fee for doing so will be £60. This can be arranged by calling us on 02034420058. Any bookings made within 48 hours of the appointment date and time are subject to the same terms as described above.

We do not offer refunds on any treatment delivered. However, if you change your mind about any treatment purchased within 14 days, we are happy to exchange it for an alternative treatment or product. We do not offer refund on skincare products sold in clinic, subject to your statutory rights and the Refunds section below.

Late Shows

If you are late for an appointment, the appointment must still finish on time and we may have to cut your treatment time. This is because we aim to ensure that our services run smoothly.

Refunds

We do not offer refunds on any treatment delivered. However, if you change your mind about any treatment purchased within 14 days, we are happy to exchange it for an alternative treatment or product. We do not offer refunds on skincare products sold in clinic, except where the product is faulty, not as described, or otherwise where you have a right to a refund under the Consumer Rights Act 2015.

All laser hair removal packages are valid for 12 months from the date of purchase. Sessions must be booked and completed within this period. Any sessions requested after the 12-month validity window will be subject to additional charges, and no refunds will be issued for unused sessions.

For products purchased through our online shop, please see the “Online Shop” section below, which sets out additional rights that apply to distance purchases.

Reviews

Treatment reviews may be carried out between 2 and 4 weeks following treatment. Reviews will never be performed when there is evidence of swelling, bruising, inflammation or pain. One treatment review only will be performed per treatment and never outside the 4 weeks period following treatment.

Reviews refer to the treatment delivered and include the agreed volumes and doses of any used and paid for product. Additional services or products will be charged accordingly.

Policy on Children

We regret that we are unable to allow children to remain unaccompanied in the reception area. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments.

For safety reasons, children are not allowed in the treatment rooms at any time.

Policy on Pets

We regret that we are unable to allow pets in the clinic for hygiene reasons.

Links to other websites

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Promotional Offers and Gift Vouchers

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

Gift Vouchers are non-refundable, cannot be exchanged for cash and will state how long they are valid for. Limited to one voucher per person. Gift Vouchers cannot be used for product purchases, or in conjunction with any other offers. Please bring your gift voucher with you to your appointment.

All offers, gifts and discounts are subject to clinic availability as well as assessment by the practitioner.

Online Shop

The following terms apply to all purchases of products made through our online shop, in addition to the website terms of use above. Where there is any conflict between this section and another part of these terms in relation to an online product purchase, this section will take precedence.

The contract between us

These terms apply to your purchase of products from our online shop. They do not affect your statutory rights as a consumer.

When you place an order, you will receive an email acknowledging that we have received it. This acknowledgement does not mean your order has been accepted. Your order is an offer to buy from us. A contract between you and us is only formed when we send you an email confirming that we have dispatched the product (“Dispatch Confirmation”). The contract relates only to those products confirmed in the Dispatch Confirmation.

We reserve the right to decline or cancel any order — for example, where the product is unavailable, where we identify an error in the price or description, or where we are unable to obtain authorisation for your payment. If we cancel your order after payment has been taken, we will refund you in full.

Products

We make every effort to ensure that the products shown on our website are accurately described and depicted. However, the colour, packaging and presentation of products may vary slightly from the images shown. All products are subject to availability.

Certain products contain active ingredients (for example retinol or acid-based formulations) and are intended for adult use. By ordering such products you confirm that you are 18 years of age or over. It is your responsibility to read the product description, ingredients and usage guidance, and to ensure a product is suitable for you before use. If you are unsure whether a product is appropriate for your skin, we recommend you seek advice from a suitably qualified practitioner before purchase or use. The information provided with our products is not a substitute for professional medical advice.

Price and payment

The price of any product will be as quoted on our website, except in cases of obvious error. Prices include VAT (where applicable) but exclude delivery charges, which are added to the total amount due and shown to you before you place your order.

Prices are liable to change at any time, but changes will not affect orders for which we have already sent a Dispatch Confirmation.

Our website contains a large number of products and it is always possible that, despite our best efforts, some may be incorrectly priced. If the correct price of a product is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching, or reject your order and notify you. We are under no obligation to supply a product at the incorrect lower price.

Payment is taken at the time you place your order via our payment provider. We accept the payment methods displayed at checkout. By submitting an order you confirm that the payment details provided are valid and that you are authorised to use them.

Delivery

We deliver to addresses within the United Kingdom. Delivery costs and estimated timescales are shown at checkout and will be confirmed in your order acknowledgement.

We aim to dispatch orders promptly, but any delivery dates are estimates only and we are not liable for delays in delivery caused by circumstances beyond our reasonable control. Risk in the products passes to you on delivery to the address you provide. Ownership of the products passes to you once we have received full payment.

If no one is available to take delivery, the courier will follow its standard procedure, which may include leaving the parcel with a neighbour, in a safe place, or at a collection point.

Your right to cancel (cooling-off period)

If you are a consumer, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days of the day you (or someone you nominate) receive the products, without giving any reason.

To exercise this right, you must inform us of your decision to cancel before the 14-day period expires by a clear statement — for example, by emailing us at clinic@skinlogicaesthetics.co.uk with your name, order number and the products concerned.

If you cancel, you must return the products to us without undue delay and in any event within 14 days of telling us you wish to cancel. You are responsible for the cost of returning the products and for taking reasonable care of them while they are in your possession. We may reduce your refund to reflect any loss in value caused by unnecessary handling.

We will refund the price you paid for the products, together with the standard delivery cost (we do not refund any extra cost arising from your choice of a more expensive delivery option). We will process the refund within 14 days of receiving the returned products, or, if earlier, within 14 days of receiving evidence that you have returned them. Refunds are made using the same payment method you used to place the order.

Exceptions — products that cannot be returned on hygiene grounds

For health protection and hygiene reasons, the right to cancel does not apply to sealed cosmetic, skincare or personal care products that have been unsealed or opened after delivery. This means that once a product’s seal, wrapping or packaging has been broken, it cannot be returned or refunded under the cooling-off period unless it is faulty or not as described.

This does not affect your legal rights in relation to faulty or misdescribed goods (see below).

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described. If a product you receive is faulty, damaged in transit, or not what you ordered, please contact us at clinic@skinlogicaesthetics.co.uk within a reasonable time of discovering the issue, with your order number and details (and photographs where relevant).

Where a product is confirmed to be faulty, damaged or incorrect, you are entitled to a replacement or a full refund (including the original delivery cost and any reasonable cost of returning the item), in accordance with your statutory rights. Nothing in these terms affects those rights.

How to contact us about online orders

For any questions, cancellations or returns relating to an online order, please email clinic@skinlogicaesthetics.co.uk, quoting your order number.

Complaints Policy

We take all our complaints seriously. Complaints should be made by e-mail to the manager of Skin Logic Aesthetics & Laser Clinic on clinic@skinlogicaesthetics.co.uk. We aim to acknowledge complaints within 48 hours.

Changes to Legal Notice

We reserve the right, in our sole discretion, to change the Terms and Conditions at any time by posting the changes on the Site. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. Nothing in these Terms and Conditions will create an agency, partnership, or other form of joint enterprise between us.

Last updated 20 June 2026